Analisis Kualitas Pelayanan Konsumen Pada Pt. Global Jet Express (J&T) Menggunakan Metode Service Quality Dan Importance Performance Analysis (IPA). Jurnal Rekayasa Sistem Industri & Manajemen, [S. l.], v. 2, n. 1, p. 64–74, 2024. DOI: 10.33096/jrsim.v2i1.536. Disponível em: https://jurnal.fti.umi.ac.id/index.php/JRSI/article/view/536. Acesso em: 7 apr. 2026.