QUEUING MODEL DESIGN TO OPTIMIZE FOR PREFLIGHT SERVICES DURING THE COVID-19 PANDEMIC.(Case Study At Sultan Hasanuddin International Airport Makassar)

Abstract

This study aims to determine the optimal timing for flight service users
before making a flight (pre flight) at Sultan Hasanuddin International Airport
Makassar. The optimal standard time during the Pre Flight process during the
Covid-19 pandemic at Makassar Sultan Hasanuddin International Airport, and.
Efforts made by airport managers in minimizing pre flight processing time.
This study uses the Flow Process Chart method which is a
schematic/diagram depiction that shows all the steps in a program and shows how
the steps interact with each other.Based on the results of the analysis, it is concluded
that: the optimal time for Pre Flight Services activities at Sultan Hasanuddin
International Airport Makassar is not in accordance with the standards that refer to
the Decree of the Director General of Civil Aviation where the standard time is still
high; the optimal time required for the Pre Flight Services process is 20 minutes 40
seconds for normal time and the standard time is 23 minutes 37 seconds; As for the
efforts made to minimize pre-flight processing time, including improving the quality
of human resources on duty, increasing airport capacity, correcting infrastructure,
regular maintenance of the equipment used and maximizing service at the check-in
counter, especially during peak loads.