ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH MENGGUNAKAN METODE KANO DI PT. BANK RAKYAT INDONESIA (PERSERO) TBK. JAPSI [Internet]. 2023 Sep. 30 [cited 2025 Jun. 28];1(2):105-12. Available from: https://jurnal.fti.umi.ac.id/index.php/JAPSI/article/view/532