ANALYSIS OF PROPOSED IMPROVEMENTS TO MINIMIZE PIPE LEAKS AND DECREASE IN WATER QUALITY USING TOTAL QUALITY MANAGEMENT METHOD: A CASE STUDY OF PT.XYZ

Abstract

PT. XYZ is a company engaged in clean water supply management
systems in ABC industrial area managed by PT. ABC. PT.XYZ is
experienced in the problem of water loss which can be categorized as high in the production process with 15.5% and in the distribution process with 32.6%, in which this value exceeds the standardized rules set by the government. The water loss is caused by pipe leaks, which later will affect to the declining quality of clean water. In this study, the TQM (Total Quality Management) approach was used to overcome these problems. According to research, the company has implemented majority of TQM principles and thus, it has a positive impact on better performance in providing clean water for PT.ABC. The recommendation proposed in this study is by investing additional
infrastructure in Water Treatment Plant (WTP).