GAP ANALYSIS AND ENHANCEMENT STRATEGY FOR SUPPLY CHAIN PERFORMANCE IN THE HANDICRAFT INDUSTRY OF ISR BONE SMES:A SCOR RACETRACK APPROACH

Abstract

Supply chain performance is a crucial factor for the handicraft industry in
coping with the increasing and complex competition. This study aims to
determine the enhancement strategy for the supply chain performance in the
handicraft industry of ISR Bone SMEs in the Reliability sector by using the
SCOR Racetrack version 12.0 method. This method can assess the gap
between actual and target performance on level 1 and level 3 metrics. The
results of the study indicate that there is a significant gap in the RL.1.1
Perfect Order Fulfillment metric of 78.63% and in the level 3 metrics:
RL.3.32, RL.3.24, and RL.3.55. The proposed enhancement strategies
include socialization, promotion, cooperation, fast drying equipment,
training on weaving and packaging processes, as well as the use of
technology, and scheduling of returned products. This study is expected to
contribute to the development of the handicraft industry in Indonesia.