OPTIMIZATION OF GAS STATIONS SERVICES PERFORMANCE IN YOGYAKARTA CITY TO IMPROVE COMPANY WORK PRODUCTIVITY

Abstract

Pertamina gas stations have an important role in the national economy.
Optimizing performance in this sector is very necessary to improve
Pertamina's internal performance, optimize state revenue, and increase
customer satisfaction. At the motorcycle Pertalite filling work station, long
queues often occur. This study aims to evaluate the current fuel filling work
method, so that optimization analysis and improvement proposals can be
carried out. The methods used are time study and MOST. The results of the
time study from observations of 300 respondents from 15 gas stations in
Yogyakarta are that the average working time of respondents is 33.78
seconds with a normal time of 33.19 seconds and a standard time of 44.85
seconds. While the results of processing using MOST obtained a TMU
value of 810 if converted into seconds to 29.16 seconds. Furthermore, an
analysis and improvement proposal were carried out which gave a working
time result of 19 seconds, with a normal time of 18.62 seconds and a
standard time of 25.19 seconds. Things that need to be improved in the
process of filling Pertalite fuel for motorbikes are to prepare the motorbike
with the seat and tank already open in 1 queue before the work station, make
payments during the filling process, and move the motorbike immediately
after the filling process is complete (closing the tank and seat is done outside
the work station).