UNRAVELING THE MENTAL WORKLOAD OF EMPLOYEES: ACONTEMPORARY APPROACH IN PT WOM FINANCE CAB PAREPARE

Abstract

A company's success depends on effective resource management, particularly
human resources. Utilizing high-quality employees is crucial for achieving goals,
optimizing efficiency, and enhancing performance. However, workloads often
cause stress and fatigue, impacting accuracy and job satisfaction. Therefore,
measuring mental workload is important, using techniques like the Subjective
Workload Assessment Technique (SWAT) to understand employee workload and
improve performance. This study focuses on PT. Wom Finance, a vehicle financing
company, and its efforts to address workload challenges using SWAT to measure
and enhance employee satisfaction. The research reveals that effort (35.78%), stress
load (34.29%), and time load (29.94%) are significant factors in the overall
workload. Further research is recommended to deepen understanding and develop
strategies for reducing workload. By effectively managing employees' mental
workload, PT WOM Finance Cab Parepare can create a work environment that
promotes satisfaction and well-being, leading to increased productivity and
organizational success.